Returns & Refunds
Please contact us first if you are not satisfied with your purchase and we will do our best to make things right for our beloved customers!
By placing your order, you agree to our terms of service and are aware of our shipping, return & refund policy.
We have a 15 day return policy! Contact us within 15 days of receiving your order to submit a return request for refund/exchange.
We can not issue refunds once the order is already
- in production
- being prepared for shipment
- or has been shipped
However, if you contact us within 24 hours after placing the order, we may be able to cancel your order and issue a refund.
Please ensure that all details within your shipping address are correct before placing an order. An order confirmation email will also be sent after placing an order to confirm all order details.
If there is an issue with your product and you would like to return your product for a refund, you must contact us first. Please provide the following details when submitting a return request:
- Full name and order number (#0000)
- Describe the issue with the product(s).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail the item to the Be Kind Vibes address on the confirmation email. Our mailers are reusable, so please help us reduce waste by reusing the same packaging. Once your return is received and accepted, the refund/exchange order will be processed.
We'll also cover the shipping cost! Once the return has been finalized, we'll send out a shipping label to the email address provided during your order.
If you are returning an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item but we will honor the return package's tracking number if it shows it has been delivered.
Ordered a small but need a medium? Can't decide between two designs? We offer easy-breezy exchanges within 15 days of your purchase. The item must be unused and in the same condition that you received it. If you need to exchange an item, just contact us and we'll take care of the rest.
Late or missing refunds
If you haven’t received a refund within 7 business days:
- First check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.